We currently ship across the European Union and to the United Kingdom, Switzerland, Norway, the United States, and Hong Kong. Available destinations are confirmed at checkout for your selected market.

Free-shipping thresholds vary by market and currency. The current threshold is shown on your local storefront and in the cart before checkout—for example, over €50 in the EU market and over $100 in the US market.

You can request a return within 30 days of receiving your order. Products must be unused, in their original condition and packaging, with proof of purchase. Contact info@positine.com before returning anything. EU customers also have the statutory 14-day cooling-off right.

Contact info@positine.com as soon as possible with your order number and details of the damaged, defective, or incorrect item. We will review the issue and explain the next step.

Email info@positine.com or use the contact form and include your order number. This helps us identify the purchase and respond with the relevant information.

Once approved, refunds are issued to the original payment method within 10 business days. Your bank or card provider may need additional processing time before the credit appears.

The quickest option is to request an eligible return first and, once it is accepted, place a separate order for the product you want.

No. Sale items and gift cards are not eligible for return. Cosmetics are personal-care products, so some opened or used items may also be non-returnable; contact us before sending anything back.

Positine formulations focus on natural-origin ingredients, and many use Ecocert-certified ingredients. Because formulas differ, check the individual product page for the most accurate ingredient and certification information.

Vegan and cruelty-free information is shown on individual product pages where it applies. Check the product badges and details rather than assuming every formula has the same attributes.

Each product page provides the full INCI ingredient list, key ingredients, benefits, and directions for use. Review that page before purchasing, especially if you have known sensitivities.

Start with your main skin or hair concern and compare the benefits, key ingredients, texture, and directions on each product page. If you are unsure, contact us and tell us what you want to address.

Positine is an Estonian cosmetics brand focused on effective, enjoyable everyday skincare and haircare made with carefully selected natural-origin ingredients.

Our product pages clearly explain each formula’s key ingredients, benefits, full INCI list, and directions. This makes it easier to compare products and choose a focused routine without vague claims.

Positine Cosmetics is based in Tänassilma, Estonia, and serves customers through market-specific storefronts across Europe and selected international destinations.

Email info@positine.com or use the contact form on our website. For order questions, include your order number so we can help more efficiently.